Search results for "emotional labor"

Tunnetyön kuormittavuus terveydenhuoltoalalla : palvelumotivaatio ja transformationaalinen johtajuus puskuroivina voimavaroina

2015

Tämän pro gradu -tutkielman tavoitteena oli kartoittaa tunnetyön kuormittavuutta suomalaisella terveydenhuoltoalalla. Työn vaatimusten ja voimavarojen mallia (JD-R) hyödyntäen tutkimme, kuinka tunnetyön kuormittavuus työn vaatimustekijänä ja transformationaalinen johtajuus sekä palvelumotivaatio työn voimavaratekijöinä ovat yhteydessä työuupumukseen. Tutkimusaineistoon valikoitui 1450 hoitotyöntekijää, joiden tunnetyön kuormittavuutta (mitattuna emotionaalisella dissonanssilla), palvelumotivaatioita, koettua transformationaalista johtajuutta ja työuupumusta (mitattuna uupumusasteisena väsymyksenä) kartoitettiin kyselylomakkeen avulla. Tutkimushypoteeseina oli, että tunnetyön kuormittavuus o…

El Trabajo Emocional desde una perspectiva clarificadora, tras treinta años de investigación

2014

El presente trabajo tiene como objetivo el análisis del concepto del Trabajo Emocional. Específicamente, a través de un enfoque integrador, se pretende clarificar a qué hace referencia el Trabajo Emocional y diferenciarlo de conceptos con los que comúnmente se relaciona en la literatura existente. Además, se analiza una de las últimas propuestas sobre cómo se podría producir el Trabajo Emocional aplicado al contexto de las organizaciones de servicios. Por último, se analizan los antecedentes que la literatura señala como aspectos potenciales para la aparición del trabajo emocional y las consecuencias que éste puede ocasionar en los resultados organizacionales, como es la calidad de servicio…

Variation of the Effect of Surface Acting on General Health and Need for Recovery Based on the Frequency of Interactions at Work: A Multi-Group Analy…

2022

Emotional and Aesthetic Labor of Finnish Military Officers

2021

This study analyzes the emotional and aesthetic labor of Finnish military officers. It examines the kinds of valuations officers attach to the notion of an ideal soldier. The meanings that officers give to these ideals are explored within the wider framework of post-Fordist new work. The ideal soldier is traditionally considered to be physically capable and strong, rational, and in control—features culturally coded as masculine. An analysis of 108 military officers’ writings and 12 interviews showed that while the traditional masculine ideal still exists, a vast variety of valuations are related to new work. The notion of the new ideal worker includes attributes, such as empathy, emotional …

Apkalpojošās sfēras darbinieku emocionālā darba stratēģiju izvēles saistības ar emocionālo intelektu un apmierinātību ar darbu.

2018

Bakalaura darba mērķis ir apskatīt saistības starp emocionālā darba stratēģiju izvēli, emocionālo intelektu un apmierinātību ar darbu apkalpojošās sfēras darbinieku vidū. Pētījumā piedalījās apkalpojošās sfēras darbinieki. Izlases apjoms ir 70 cilvēki, no kuriem 45 ir sievietes, bet 25 vīrieši. Pētījuma dalībnieki ir vecumā no 18 līdz 46 gadiem. Lai sasniegtu pētījumā izvirzīto mērķi, tika izmantotas trīs aptaujas. Emocionālā darba stratēģiju izvēles izpētīšanai tika pielietota Emocionālā darba skala ( Emotional Labour scale), kura sastāv no 14 apgalvojumiem par paviršo tēlošanu, dziļo tēlošanu un īsto emociju izpaušanu ( Diefendorff, Croyle & Gosserand, 2005, kā minēts Kulikova, 2008). Emo…

Daily deliberative dissonance acting among police officers.

2014

Purpose – The purpose of this paper is to gain insight into the relationships of daily deliberative dissonance acting (DDA) with daily strain and daily work engagement. DDA refers to the deliberate acting of emotions to achieve one's work goals. The authors hypothesized that daily DDA would be positively related to strain through feelings of emotional dissonance. In addition, the authors predicted that DDA would be positively related to daily work engagement via job accomplishment. Design/methodology/approach –The authors applied a five-day quantitative diary design with two measurement occasions per day using a sample of 54 police officers (i.e. 270 measurement occasions). In the multilev…

Does recovery buffer against emotional labor in terms of motivational outcomes at work? Analyzing age differences among Finnish health care professio…

2017

• Emotional labor is a common job stressor among health care professionals and therefore more research evidence is needed concerning its buffers.

Therapeutic patient education in oncology: pedagogical notions for women's health and prevention.

2007

Therapeutic patient education has been defined by the World Health Organization as a comprehensive approach to support patients and their families to better understanding of their diseases. In oncology, the contribution of therapeutic education may enable the patients to have adequate information of the illness, to actively participate in the management of the disease, to understand how to live with the illness, to learn how to face the critical moments of the clinical course, and to live in harmony with all health professionals. In addition, there may be several advantages for health professionals: a reduction in emotional labour, increased professional satisfaction, and a reduction in the…

Emotional labour and work engagement among nurses: examining perceived compassion, leadership and work ethic as stress buffers

2015

Aim The study examined whether three resources, that is, compassion, transformational leadership and work ethic feasibility, buffer against the negative effects of emotional labour on work engagement. Background Emotional labour is a common job stressor among nurses, but little is known about whether certain personal and work resources buffer against it in relation to work engagement. Revealing buffers of emotional labour would help organizations to design tailored interventions. Design Cross-sectional online survey conducted in 2014. Methods Participants were 3466 Finnish nurses. Hypotheses were tested via hierarchical moderated regression analyses. Results Higher emotional labour related …

Development of Burnout Syndrome in Non-university Teachers: Influence of Demand and Resource Variables.

2021

Psychosocial risks at work are an important occupational problem since they can have an impact on workers' health, productivity, absenteeism, and company profits. Among their consequences, burnout stands out for its prevalence and associated consequences. This problem is particularly noteworthy in the case of teachers. The aim of the study was to analyze the influence of some psychosocial factors (demand and resource variables) and risks in burnout development, taking into consideration the levels of burnout according to the Spanish Burnout Inventory (SBI). This paper contributes to advancing knowledge on this issue by analyzing the influence of work characteristics and personal characteris…